Refund policy

Return & Refund Policy

Last updated: November 2025

We want you to be completely satisfied with your purchase from Klymar 3D Solutions.

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Return Window

You may request a return within 30 days of receiving your item.

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Return Eligibility

To be eligible for a return, your item must:

• Be in the same condition that you received it (unused and undamaged)

• Include all original packaging and hardware (if applicable)

• Include proof of purchase (order number or receipt)

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How to Start a Return

To begin a return, please contact us at support@klymar3d.com.
If your return is approved, we’ll provide instructions and a return shipping address.

Do not send items back without requesting a return first.
Unauthorized returns cannot be accepted.

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Return Shipping Costs

• Buyer pays return shipping unless the item arrived damaged, defective, or incorrect.

• For damaged or defective items, we’ll cover the cost of return shipping or provide a replacement.

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Refund Process

Once your return is received and inspected, we’ll notify you of the approval or rejection.
Approved refunds are issued to your original payment method within 10 business days.
Please note that your bank or credit card provider may take additional time to process the refund.

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Exchanges

If you’d like to exchange an item, please start a return and place a new order once the original return is approved.

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Contact Information

Klymar 3D Solutions
Clovis, California, USA
support@klymar3d.com

 (559) 896-2677